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Frequently Asked Questions

Q: What do I do if I can’t find the name of my lenses on your price list?

Q: Is it easy to order my lenses?

Q: How quickly will you ship my order?

Q: What are your Shipping and Handling methods and charges?

Q: What is a Super Saver and how can I become one?

Q: Why don’t you use a shopping cart on your website for your customers’ ordering convenience?

Q: Why do we have to send our prescription to you rather than just send the information from it to you?  

Q: What do you recommend when I have a new prescription?

Q: What do I do if I can’t find the name of my lenses on your price list?

A: E-mail your question to us at management@rgplens.com and you will receive a prompt response regarding price and availability. Or call us at: 1-800-552-2785

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Q: Is it easy to order my lenses?

A: Yes. A simple 2 step process is all that is necessary.

Step 1: Fill out the Order Form and send it to us with your Prescription by e-mail (management@rgplens.com ) or by toll-free fax: 1-800-552-2785

* For your convenience, you can click on the “Submit” button provided at the bottom of the Order Form to automatically e-mail your order to us.

Step 2: PayPal will send an e-mail to you requesting payment. Follow their easy and simple instructions to pay with your credit card. You are not required to have a PayPal account.

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Q:How quickly will you ship my order?

A: Standard lenses are usually shipped within one or two working days. Special lenses such as toric, post-surgical and other unique geometries require a few additional days.

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Q:What are your Shipping and Handling methods and charges?

A: S & H charges per order are as follows:

First Class Mail with delivery confirmation: $6.95 (usually 3 – 5 days)

Priority Mail with delivery confirmation: $10.00 (usually 2 – 3 days)

Express Mail with delivery confirmation: $28.00 (usually 1 – 2 days)

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Q: What is a Super Saver and how can I become one?

A: This is a great way to benefit from Huge Savings. To be a Super Saver you only need to buy 2 Right Lenses, or 2 Left Lenses or 2 Pair. The second lens is priced at $25.00. For Example: The price for 2 Right SA-18 Lenses is ($31.95 + $25.00) $56.95. The same applies to 2 Left Lenses. For two pair the price is $113.90.

Please Note:

This offer does not apply to Special Design lenses such as toric, bitoric or keratoconus lenses.

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Q: Why don’t you use a shopping cart on your website for your customers’ ordering convenience?

A: We prefer to interact directly with you. We do not treat your Oxygen Permeable lenses as commodities. Since we custom manufacture each lens, if a question arises about your prescription, we address it directly with you. Only when such questions are resolved do we initiate the billing and manufacturing processes. This keeps you fully aware and in control of the order process. Our billing process prevents your being billed in advance of having all lens specifications fully documented and understood.

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Q: Why do we have to send our prescription to you rather than just send the information from it to you?

A: We are required by law to have a copy of your Rx on file. This benefits you in several ways: It assures that you are protected from having an expired prescription filled and billed. It allows us to see all of the details your doctor has outlined for your lens specifications. It eliminates the need for you to interpret unfamiliar nomenclature and symbols and abbreviations commonly used in the industry. And it gives us the opportunity to discover errors and omissions on the Rx which could cause an unsuccessful outcome.

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Q: What do you recommend when I have a new prescription?

A: If you are a new RGP lens wearer or if you have a new prescription with different base curve(s), power(s), or diameter(s), we recommend that you aquire your first lens(es) with the new parameter(s) through your Doctor. Your Doctor's warranty will cover situations where further adjustments are required. Only when your new perscription is satisfactory to you in every way should you consider buying replacement lenses from us.

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